Yes, FREE shipping WORLDWIDE on most of our products. On some selected items, we offer free shipping if the product value is $75 or more.
WHY MIGHT ONE ORDER COME IN MULTIPLE PACKAGES?
When you order a variety of items, there’s a possibility that they may be shipped from different warehouses. It depends on which one of our warehouses has the product available.
In addition, if your order includes a popular item that is temporarily on back order, we may ship all your available products first to ensure that your entire order is not delayed and you are able to receive everything you ordered as soon as possible.
WHEN WILL MY ORDER ARRIVE?
Your orders are shipped from our domestic and worldwide warehouses, and they work to get your orders as soon as possible.
As our offers have been popular in recent months, the date of arrival may be from 1-5 weeks (in the USA) from the time you place your order (and it may vary from one product to another).
For countries outside the U.S., your order may be received within 1-6 weeks; the longer arrival date is due to distance and customs.
The above are all estimates due to our popular demand.
WHAT HAPPENS IF MY ORDER IS LOST IN THE MAIL?
The good news is that all of our items are secured with insured shipping as well as handling. If an order gets stuck in customs or if any other concerns arise, we apologize!
Unfortunately, the postal service isn’t under our control; however, since your package is insured, we’ll be able to send you a new package right away with faster shipping and full tracking.
Read our refund and return policy to know more about it.
WHAT ABOUT CUSTOMS AND TAXES?
Prices on our website are tax-free in USD. However, if there are local import taxes, duties, and/or other related customs fees the recipient is responsible for these fees; which are determined by the local customs office. North Side Dog is not held liable for any delays by your local customs. You may learn more by contacting the local customs office.